Offline maps won't download or are stuck at 0%

If a map download doesn't start or stays at 0%, work through these steps in order. Most stuck downloads are fixed by the first two.

  1. Update the app. Open the App Store (iPhone and iPad) or Google Play (Android), find OutDoors GPS and install any update.
  2. Close and reopen the app. Fully close OutDoors GPS, then open it again and restart the download.
  3. Check your connection. Maps are large, so use a reliable Wi-Fi connection. If your Wi-Fi is slow, try a different network.
  4. Check your storage. Make sure your phone has enough free space for the map you're downloading.
  5. Check you're signed in. Purchased maps download to the OutDoors account and store account (Apple ID or Google account) you bought them with.
  6. Restart your phone, then try the download again.

Still stuck?

Please email us with the following:

  • Name of the map you're trying to download
  • Your app version and phone model
  • Email address you use for your OutDoors account
  • A screenshot of the download screen (if possible)
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